Refund Policy
Last updated: 19/11/2025
This Refund Policy explains when refunds may be offered for digital products purchased from Puzzlebox Audio.
1. Digital Goods and Withdrawal Rights
All Puzzlebox Audio products are delivered as digital downloads.
Under EU consumer law, digital content is exempt from the standard 14-day withdrawal period once the download has begun, provided the customer has agreed to immediate access.
By purchasing or downloading any Puzzlebox Audio product, you acknowledge and agree that:
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You consent to the immediate delivery of the digital download.
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You understand that you lose your right of withdrawal once the download begins.
2. All Sales Are Final After Download
Once any part of the product has been downloaded, all sales are final.
Refunds, cancellations, or exchanges will not be issued after download begins, except in the cases outlined below.
3. Exceptions
Puzzlebox Audio may, at its sole discretion, offer a refund or replacement in the following situations:
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Duplicate purchase of the same product.
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Corrupted or incomplete files that cannot be restored or replaced.
To request support under these exceptions, contact support@puzzleboxaudio.com within 14 days of purchase and include:
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Your order number
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Proof of purchase
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A description of the issue
4. Compatibility
It is the customer’s responsibility to ensure that their hardware, software, and storage systems are compatible with the files provided.
Refunds will not be issued due to incompatibility.
5. Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws.
