Refund Policy

Last updated: 22/06/2026

This Refund Policy explains when refunds may be offered for digital products purchased from Puzzlebox Audio.

1. Digital Goods and Withdrawal Rights

All Puzzlebox Audio products are delivered as digital downloads.

Under EU consumer law, consumers generally have a 14-day right of withdrawal for online purchases. However, for digital content supplied electronically, this right is lost once delivery has begun, provided the customer has expressly consented to immediate access and acknowledged that they will lose their right of withdrawal.

By purchasing or downloading any Puzzlebox Audio product, you acknowledge and agree that:

You consent to the immediate delivery of the digital download.
You understand that you lose your right of withdrawal once the download begins.

If a product has not yet been downloaded or delivered, you may exercise your right of withdrawal within 14 days of purchase.

2. All Sales Are Final After Download

Once any part of the product has been downloaded, all sales are final.

Refunds, cancellations, or exchanges will not be issued after download begins, except in the cases outlined below.

3. Exceptions

Puzzlebox Audio may, at its sole discretion, offer a refund or replacement in the following situations:

Duplicate purchase of the same product.
Corrupted or incomplete files that cannot be restored or replaced.

How To Submit a Request

To request support under these exceptions, or to submit a cancellation request before download begins, please visit:

https://account.puzzleboxaudio.com

You may also contact support@puzzleboxaudio.com within 14 days of purchase and include:

Your order number
Proof of purchase
A description of the issue

4. Compatibility

It is the customer's responsibility to ensure that their hardware, software, and storage systems are compatible with the files provided.

Refunds will not be issued due to incompatibility.

5. Refund Processing

Where a refund is required under applicable law, Puzzlebox Audio will process the refund within 14 days of receiving the customer's withdrawal request or confirming eligibility for a refund.

As Puzzlebox Audio currently supplies digital products only, no shipping charges apply. If physical products are offered in the future, any refund required by law will include reimbursement of the standard cost of delivery.