Terms of Service and End User License Agreement

This page outlines the legal terms for using Puzzlebox Audio products, including licensing, permitted use, restrictions, and customer rights.

 

  1. Introduction & Contracting Parties

This Terms of Service and End User License Agreement (“Agreement”) governs the purchase, licensing, and use of all digital products provided by Puzzlebox Audio.

“Puzzlebox Audio” refers to the entity described in Section 14 (Contact Information). This Agreement is made between Puzzlebox Audio and the individual purchaser or authorized user (“Licensee”).

By purchasing, downloading, or otherwise accessing any Puzzlebox Audio product, you agree to be bound by the terms of this Agreement. If you do not agree, you must not purchase or use our products.Use of the Puzzlebox Audio website is also governed by our Privacy & Cookie Policy.

2. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below. Defined terms may appear in the singular or plural, as the context requires:

  • “Agreement” means this Terms of Service and End User License Agreement, including all sections, terms, and conditions contained herein.

  • “Puzzlebox Audio,” “we,” “us,” or “our” refers to the business operating under the trading name Puzzlebox Audio, as further identified in Section 14 (Contact). This term also includes any future incorporated entity pursuant to Section 12 (Future Entity Clause).

  • “Licensee,” “you,” or “your” means the individual purchaser, downloader, or authorized user of a Product licensed under this Agreement.

  • “Product” means any digital good made available by Puzzlebox Audio, including but not limited to sample packs, sound effects, audio recordings, loops, or related digital files.

  • “Content” means all individual audio files, sound effects, samples, recordings, metadata, and other materials contained within a Product.

  • “Production” means any original creative work created by the Licensee that incorporates the Content, in whole or in part, together with additional elements such as music, dialogue, video, or other media.

  • “License” means the limited, non-exclusive, non-transferable right granted to the Licensee under Section 3 (Grant of License). Unless otherwise agreed in writing, all Licenses are granted on a Single-User basis.

  • “Single-User License” means the default License granted under this Agreement, permitting use of the Content by one natural person only.

  • “Multi-User License” or “Enterprise License” means a license arrangement expressly agreed in writing with Puzzlebox Audio that permits multiple individuals within a single legal entity (including employees, contractors, or students) to access and use the Content, as further described in Section 6.

  • “Derivative Work” means any new creative work produced by the Licensee that incorporates or is based on the Content, provided that the Content is not made available in isolation.

  • “Delivery Platforms” means third-party e-commerce, payment, or digital fulfillment systems used by Puzzlebox Audio to provide access to Products, as well as Puzzlebox Audio’s own website (puzzleboxaudio.com).

  • “Governing Law” means the substantive laws of the Republic of Cyprus and, where applicable, mandatory consumer protection laws of the European Union, as set forth in Section 13.

3. Grant of License

Upon purchase (or, where applicable, free download) of a Product, Puzzlebox Audio grants you, the Licensee, a perpetual, worldwide, royalty-free, non-exclusive, single-user license (the “License”) to use the Content in accordance with this Agreement.

This License allows you to incorporate the Content into original productions created by you (“Productions”), for both commercial and non-commercial purposes, across all current and future formats, technologies, and distribution methods, including but not limited to music, film, television, streaming services, games, podcasts, advertising, live events, installations, and multimedia projects.

The License is personal to you, the Licensee. It may not be sold, transferred, assigned, or sublicensed except as expressly provided herein. All rights not expressly granted remain reserved by Puzzlebox Audio.

3.1 Modification and Creative Use

The License grants you the right to modify, edit, process, manipulate, resample, or otherwise adapt the Content for creative purposes, provided that such use is part of a Production and the Content is not distributed in isolation.

These rights are granted on a perpetual, worldwide, royalty-free basis, with no further approvals, payments, or obligations required.

3.2 Reproduction and Distribution (Mechanical Rights)

The License grants you the right to reproduce, copy, and distribute the Content as part of a Production, whether in whole or in part, in any format including but not limited to digital distribution, physical media (CD, DVD, Blu-Ray, vinyl), downloads, apps, or interactive software.

These rights are granted on a perpetual, worldwide, royalty-free basis, with no further license fees or administrative requirements.

3.3 Integration with Visual and Audio Media (Synchronization Rights)

The License grants you the right to integrate or synchronize the Content with moving images, dialogue, or other sound elements within a Production, including but not limited to film, trailers, television, advertisements, online video, social media, installations, and theatrical works.

These rights are granted on a perpetual, worldwide, royalty-free basis, without the need for additional permissions or clearances.

3.4 Exhibition and Transmission (Public Performance and Broadcast Rights)

The License grants you the right to publicly perform, broadcast, transmit, or otherwise make available Productions containing the Content, by any means now known or developed in the future, including but not limited to broadcast television, radio, streaming services, live performance, online platforms, and public installations.

These rights are granted on a perpetual, worldwide, royalty-free basis, without any obligation of attribution to Puzzlebox Audio or third parties.

3.5 Continuity of Rights

Any Productions lawfully created under this License may continue to exploit the incorporated Content in perpetuity, even if this Agreement is later terminated or superseded, provided that such Productions were made in compliance with this Agreement.

3.6 Reservation of Rights

This License does not transfer ownership of the Content or any associated intellectual property rights. All rights not expressly granted in this Section 3 remain reserved by Puzzlebox Audio.

4. Allowed Uses

Subject to the limitations set forth in Section 5 (Prohibited Uses), this License permits you, the Licensee, to use the Content in the following ways. All rights described in this Section are granted on a perpetual, worldwide, royalty-free, non-exclusive basis, without the need for additional approvals, fees, or attribution, provided the Content is incorporated into a lawful Production.

4.1 Creative Productions

You may incorporate the Content into original Productions including, but not limited to:

  • Music compositions and sound recordings (albums, singles, EPs, demos).

  • Film scores, trailers, television programs, streaming content, advertisements, and online videos.

  • Video games, mobile applications, interactive media, and multimedia projects.

  • Podcasts, radio programs, theatre works, installations, live performances, and exhibitions. 

4.2 Modification and Processing

You may modify, edit, process, adapt, remix, resample, or otherwise creatively alter the Content, provided that such modified versions are incorporated into a Production and are not made available as standalone Content.

4.3 Commercial Exploitation

You may commercially release, sell, distribute, broadcast, stream, or otherwise exploit Productions containing the Content, without any obligation to pay additional royalties to Puzzlebox Audio or third parties.

4.4 Distribution of Productions

You may distribute Productions containing the Content in any and all formats and by all methods now known or developed in the future, including but not limited to:

  • Physical media (CD, DVD, Blu-Ray, vinyl, game discs).

  • Digital downloads, cloud-based services, streaming platforms, and online stores.

  • Broadcast or transmission via television, radio, cinema, live stream, or satellite.

4.5 Backup and Archival Copies

You may create and store reasonable backup and archival copies of the Content for your own personal use, provided that such copies remain under your sole control and are not shared, transferred, or made accessible to any third party.

5. Prohibited Uses

The License granted to you under this Agreement is limited. You may not, under any circumstances, use the Content in any way not expressly permitted by Sections 3 and 4. Without limiting the generality of the foregoing, the following uses are strictly prohibited:

5.1 Redistribution of Content

You may not resell, sublicense, distribute, share, rent, lease, gift, or otherwise make the Content (in whole or in part) available to any third party in isolation. This includes, without limitation:

  • Uploading or sharing the Content on peer-to-peer, file-sharing, or cloud services.

  • Making the Content available through public or private libraries, repositories, or archives.

  • Distributing the Content in any form that allows others to access the raw audio files directly. 

5.2 Creation of Competing Products

You may not use the Content to create, in whole or in part, any product whose primary purpose is to provide sounds in isolation, including but not limited to:

  • Sample libraries, sound effect libraries, or loop packs.

  • Virtual instruments, sample-based instruments, or soundware.

  • AI training datasets intended to replicate or reproduce sound effects or designed audio. 

5.3 Use “In the Clear”

You may not use the Content in a Production in such a way that it is presented, distributed, or made available as isolated audio that could be extracted or reused by third parties. The Content must always be integrated into a larger creative context (e.g., mixed with music, dialogue, or other sound design elements).

5.4 Embedded or Pre-Installed Use

You may not embed or bundle the Content into hardware, software, toys, devices, or applications (including mobile apps, plugins, or interactive tools) where the Content is accessible in isolation, without obtaining a separate license agreement from Puzzlebox Audio.

5.5 Prohibited AI and Machine Learning Uses

You may not use the Content for the purposes of training, testing, or developing artificial intelligence (AI), machine learning (ML), neural networks, or similar technologies, whether for commercial or non-commercial purposes, without prior written consent from Puzzlebox Audio.

5.6 Unauthorized Transfer of License

You may not sell, transfer, or assign this License or the Content to any other person or entity. Licenses are granted strictly on an individual, single-user basis unless a Multi-User or Enterprise License has been obtained in writing.

5.7 Unlawful or Offensive Use

You may not use the Content in any manner that is unlawful, defamatory, fraudulent, obscene, offensive, or otherwise illegal under applicable law.

6. Multi-User / Enterprise Licensing

6.1 Single-User Default

All Licenses granted under this Agreement are strictly personal and apply to a single natural person only. One License permits one individual to download, install, and use the Content. Use of the Content by more than one individual under a single-user License is not permitted.

6.2 Requirement for Multi-User or Enterprise License

If your organisation, company, studio, or team requires that more than one individual (including employees, contractors, collaborators, or students) access or use the Content, you must obtain a separate Multi-User License or Enterprise License from Puzzlebox Audio.

6.3 Scope of Multi-User or Enterprise License

A Multi-User or Enterprise License permits multiple individuals within a single legal entity to use the Content, subject to the terms agreed in writing with Puzzlebox Audio. Such licenses may include, but are not limited to:

  • Multi-seat licensing (2–5 users, 6–10 users, or larger groups).

  • Enterprise-wide licensing for organisations requiring unlimited or department-wide access.

  • Educational or institutional licensing where Content will be accessed by multiple students or staff.

6.4 Obtaining a Multi-User or Enterprise License

Multi-User or Enterprise Licenses are not included in standard purchases and must be negotiated directly with Puzzlebox Audio. To enquire about or obtain such a license, please contact support@puzzleboxaudio.com.

6.5 Compliance Obligation

In the absence of a Multi-User or Enterprise License, any duplication, distribution, or sharing of the Content with individuals other than the Licensee is a breach of this Agreement and will result in termination of the License under Section 11.

7. Ownership & Intellectual Property

7.1 Retention of Rights

All Content remains the sole and exclusive property of Puzzlebox Audio and/or its licensors. The Content is protected by copyright, neighbouring rights, and international intellectual property treaties. No title or ownership interest in the Content is transferred to you under this Agreement.

7.2 Licensed, Not Sold

By purchasing or downloading a Product, you obtain a License to use the Content under the terms of this Agreement. You do not acquire ownership of the Content itself, and nothing in this Agreement shall be construed as a sale of the Content or any intellectual property rights therein.

7.3 Copyright and Trademark

All copyrights, trademarks, trade names, logos, and other intellectual property associated with Puzzlebox Audio remain the property of Puzzlebox Audio. This Agreement does not grant you any right to use Puzzlebox Audio’s trademarks, logos, or branding except as may be required for attribution where expressly agreed in writing.

7.4 Derivative Works

You may create derivative works incorporating the Content (e.g., Productions). Such derivative works are your property, provided that they are created in compliance with this Agreement. Puzzlebox Audio retains full ownership of the underlying Content contained within such derivative works.

7.5 Reservation of Rights

All rights not expressly granted in this Agreement are reserved by Puzzlebox Audio. Without limitation, this includes the right to license the Content to other users on similar or different terms.

8. Delivery & Installation

8.1 Digital Delivery Only

All Products are delivered in digital form. No physical media will be shipped. Upon purchase or free download, you will be provided with access to download links for the Content.

8.2 Delivery Platforms

Products may be delivered via third-party e-commerce or fulfillment platforms, or directly through Puzzlebox Audio’s own website (puzzleboxaudio.com). Puzzlebox Audio reserves the right to change or update the method of delivery at any time.

8.3 Timing of Delivery

Puzzlebox Audio will make digital download links available without undue delay and, in any case, promptly after the conclusion of the purchase or free download process.

8.4 Access to Downloads

You are responsible for downloading and securely storing the Content once access has been provided. Puzzlebox Audio does not guarantee indefinite access to download links, whether provided via a third-party platform or directly by Puzzlebox Audio.

8.5 System Requirements

You are solely responsible for ensuring that your hardware, software, and storage systems are capable of receiving, storing, and using the Content. Puzzlebox Audio is not liable for any incompatibility between the Content and your setup.

8.6 Backup and Storage

You may create and store reasonable backup and archival copies of the Content for your own personal use, provided such copies remain under your sole control and are not shared, transferred, or made accessible to any third party.

8.7 Service Availability

Puzzlebox Audio will use reasonable efforts to ensure availability of download services. Temporary unavailability of third-party services or puzzleboxaudio.com does not entitle you to a refund, provided that Puzzlebox Audio makes the Content available within a reasonable timeframe.

8.8 Pricing

All prices for Puzzlebox Audio products are displayed in U.S. Dollars (USD) by default. For customers in other regions, Shopify may automatically display and process payments in local currencies. Final amounts and applicable exchange rates will be shown at checkout before purchase.

8.9 Taxes

Puzzlebox Audio is established in Cyprus and is currently not VAT registered; therefore, no VAT will be applied to purchases at this time. Should Puzzlebox Audio become VAT registered, applicable VAT charges will be displayed and a valid VAT ID will be provided on customer invoices.

9. Refunds & Cancellations

9.1 Digital Goods Exemption from Withdrawal

Under EU consumer protection law (Directive 2011/83/EU, as amended), consumers normally have a 14-day right of withdrawal for distance purchases. However, this right does not apply to digital content once downloading has begun, provided that the consumer has been informed of this in advance and has expressly consented to the immediate supply of the digital content.

By purchasing or downloading any Product from Puzzlebox Audio, you acknowledge and agree that:

  • You consent to the immediate provision of the digital download.

  • You understand and agree that you lose your statutory right of withdrawal once the download has started.

9.2 No Refunds After Download

All sales are final once a Product has been downloaded in whole or in part. No refunds, cancellations, or exchanges will be granted after download begins, except as provided in Section 9.3.

9.3 Exceptions

Puzzlebox Audio may, at its sole discretion, issue a refund or replacement in the following limited cases:

  • Duplicate purchase of the same Product.

  • Corrupted or incomplete files that cannot be restored or replaced.

In such cases, you must contact support@puzzleboxaudio.com within 14 days of purchase, providing proof of purchase and a detailed description of the issue.

9.4 Responsibility for Compatibility

It is your responsibility to ensure that your hardware, software, and storage systems are compatible with the Content. Refunds will not be issued due to incompatibility.

9.5 Statutory Rights

Nothing in this Agreement affects your statutory rights under applicable consumer protection law.

10. Warranties & Liability

10.1 As-Is Provision

All Products and Content are provided strictly “as is” and “as available”, without any representations or warranties of any kind, whether express, implied, or statutory. Puzzlebox Audio expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

10.2 No Warranty of Performance

Puzzlebox Audio does not warrant that the Content will:

  • Meet your specific requirements or expectations,

  • Be error-free or uninterrupted,

  • Be compatible with your hardware, software, or workflow, or

  • Remain available for download indefinitely. 

10.3 Limitation of Liability

To the maximum extent permitted by law, Puzzlebox Audio shall not be liable to you or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with the use or inability to use the Content, including but not limited to loss of profits, business interruption, loss of data, reputational harm, or loss of anticipated savings, even if Puzzlebox Audio has been advised of the possibility of such damages.

10.4 Maximum Liability

In all cases, Puzzlebox Audio’s total aggregate liability under or in connection with this Agreement shall be limited to the actual amount paid by you for the specific Product giving rise to the claim. If the Product was obtained free of charge, Puzzlebox Audio’s total liability shall be zero.

10.5 Indemnification

You agree to indemnify, defend, and hold harmless Puzzlebox Audio, its owner, affiliates, licensors, and service providers from and against any and all claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:

  • Your use or misuse of the Content,

  • Your breach of this Agreement, or

  • Any Production or derivative work created by you using the Content.

10.6 Mandatory Legal Limits

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In such cases, certain provisions of this Section 10 may not apply to you, and Puzzlebox Audio’s liability will be limited to the maximum extent permitted by applicable law.

11. Termination

11.1 Termination by Puzzlebox Audio

Puzzlebox Audio may terminate this Agreement and revoke your License immediately, without notice, if you:

  • Breach any term of this Agreement, including but not limited to the restrictions set forth in Section 5 (Prohibited Uses),

  • Attempt to transfer, sublicense, or share the Content without proper authorization,

  • Use the Content for unlawful, defamatory, or infringing purposes, or

  • Otherwise misuse the Content in a manner inconsistent with this Agreement.

11.2 Termination by the Licensee

You may terminate this Agreement at any time by permanently deleting all copies of the Content in your possession or control, including backups and archival copies. No refunds or credits will be provided upon voluntary termination.

11.3 Effect of Termination

Upon termination of this Agreement for any reason:

  • All rights granted to you under this Agreement shall immediately cease.

  • You must permanently delete and destroy all copies of the Content, including any backup or archival copies, from all storage devices under your control.

  • You may not make any further use of the Content in new Productions.

  • Productions lawfully created prior to termination and in compliance with this Agreement may continue to be used, exploited, and distributed in perpetuity.

11.4 No Refund on Termination

If this Agreement is terminated due to your breach, you will not be entitled to any refund, credit, or exchange of any kind.

11.5 Survival of Terms

The following provisions shall survive termination of this Agreement:

  • Section 5 (Prohibited Uses)

  • Section 7 (Ownership & Intellectual Property)

  • Section 9 (Refunds & Cancellations)

  • Section 10 (Warranties & Liability)

  • Section 11.3 (Effect of Termination)

  • Section 12 (Future Entity Clause)

  • Section 13 (Governing Law)

  • Section 14 (Contact)

12. Future Entity Clause

12.1 Current Operation

Puzzlebox Audio is presently operated and managed by Alex Pentaliotis under the trading name Puzzlebox Audio, with its principal place of business in Nicosia, Cyprus.

12.2 Transition to Incorporated Entity

Puzzlebox Audio is preparing for formal incorporation as a registered company. Upon such incorporation, all rights, obligations, licenses, and agreements established under this Agreement shall automatically transfer to the newly incorporated entity without interruption.

12.3 Continuity of Rights

Your rights as a Licensee will remain fully valid and enforceable. Productions lawfully created under this Agreement shall continue to be licensed in perpetuity, and your ability to use the Content will not be affected by the change in Puzzlebox Audio’s legal form.

13. Governing Law

13.1 Applicable Law

This Agreement shall be governed by, and construed in accordance with, the laws of Cyprus, without regard to its conflict of law provisions. To the extent applicable, the mandatory consumer protection laws of the European Union shall also apply.

13.2 Jurisdiction

Any disputes, claims, or proceedings arising out of or relating to this Agreement, including its validity, interpretation, performance, or enforcement, shall be subject to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

13.3 International Application

If you are a consumer resident in another country within the European Union, nothing in this Section shall deprive you of the protection afforded to you by the mandatory provisions of the laws of your country of residence.

13.4 Severability of Governing Law Clause

If any portion of this Section 13 is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect, and jurisdiction shall be determined by the next most appropriate legal forum.

14. Contact

14.1 Primary Contact Information

If you have any questions regarding this Agreement, licensing enquiries, or customer support matters, you may contact Puzzlebox Audio at the following address:

Puzzlebox Audio
Trading name of Alex Pentaliotis (sole trader)
Address: 3, Ermoupoleos, Strovolos, 2007, Nicosia, Cyprus
Email: support@puzzleboxaudio.com
Website: www.puzzleboxaudio.com

14.2 Authorized Communication Channels

All official communications regarding this Agreement must be directed to Puzzlebox Audio via the contact details above. Puzzlebox Audio does not guarantee receipt of communications sent through unofficial or third-party channels (e.g., social media direct messages).

14.3 Response Times

Puzzlebox Audio will use reasonable efforts to respond to enquiries within 5–10 business days. Response times may vary depending on volume, complexity, and public holidays in Cyprus.

14.4 Updates to Contact Information

Puzzlebox Audio reserves the right to update or change its contact details at any time. Any such changes will be published on the official website. Your continued use of the Content after such publication shall constitute notice of the updated contact details.