Puzzlebox Audio collects only the data necessary to provide our services, deliver purchases, improve our website, and communicate with customers who opt in.
Effective Date: 30 September 2025
Puzzlebox Audio (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information when you interact with our website (www.puzzleboxaudio.com).
By using our websites or purchasing our products, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
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Personal details – name, email address, billing address, payment information (via our payment providers).
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Account and purchase history – records of downloads, licenses, and transactions.
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Technical data – IP address, browser type, device, and operating system.
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Cookies and similar technologies – see Section 6 below.
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Communications – any correspondence you send us (e.g., support enquiries, feedback).
2. How We Use Your Information
We process your information for purposes including:
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Fulfilling and managing your purchases.
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Providing customer support.
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Sending updates, newsletters, or promotional emails (if you opt in).
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Maintaining site functionality, fraud prevention, and security.
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Complying with legal obligations.
Lawful Basis for Processing
Under the EU General Data Protection Regulation (GDPR), we process your data on the following legal bases:
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Contract – to fulfil purchases and licensing agreements.
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Consent – where you choose to receive marketing communications or accept optional cookies.
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Legitimate interests – for site security, service improvement, and fraud prevention.
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Legal obligation – where processing is required to comply with applicable laws.
3. Sharing of Information
We do not sell your data. We may share information with:
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Service providers : such as payment processors (e.g., Shopify Payments, PayPal), email services, and analytics providers.
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Hosting platforms : our websites are hosted on Wix (www.puzzleboxaudio.com) and Shopify (shop.puzzleboxaudio.com), which act as data processors on our behalf.
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Legal or regulatory bodies : if required to comply with applicable law.
4. International Transfers
As we operate online, your data may be processed outside of your country of residence. We ensure appropriate safeguards in line with EU GDPR requirements.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, and to meet legal, tax, and accounting requirements.
6. Cookies and Similar Technologies
6.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide essential site functionality, improve performance, and enhance your browsing experience.
6.2 Why We Use Cookies
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Necessary cookies – for core site features like cart, checkout, and security.
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Functional cookies – to remember preferences (currency, region, language).
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Analytics / marketing cookies – if enabled in future, for understanding usage and advertising (only with your consent).
6.3 Managing Cookies
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You can manage preferences via the cookie banner on our site.
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You can also disable cookies in your browser settings (note: checkout and downloads may not function properly without necessary cookies).
Browser guides: Chrome, Firefox, Safari, Edge.
7. Your Rights (under GDPR)
You have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Restrict or object to processing.
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Data portability (receive your data in a portable format).
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Withdraw consent for optional cookies or marketing at any time.
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Lodge a complaint with your local data protection authority. Our lead authority is the Office of the Commissioner for Personal Data Protection in Cyprus.
To exercise these rights, please contact us at support@puzzleboxaudio.com.
8. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time. The most recent version will always be posted on our website.
9. Contact Us
Puzzlebox Audio
Email: support@puzzleboxaudio.com
Address: 3, Ermoupoleos, Strovolos, 2007, Nicosia, Cyprus
