Puzzlebox Audio products are digital downloads. If you need to cancel an order, report a duplicate purchase, or get help with a download, you can submit a request through your customer account.
Manage your order
Sign in to your account to view your orders and submit a request. You can also email support@puzzleboxaudio.com with your order number and a description of the issue.
When can I request a cancellation?
If your product has not yet been delivered or downloaded, you may request cancellation within 14 days of purchase. Once downloading begins, sales are final, subject to your statutory rights.
We may offer a refund or replacement for a duplicate purchase, or for corrupted or incomplete files that we cannot restore or replace.
For the full conditions, please read Section 9: Refunds & Cancellations in our Terms & Conditions.